We get it. Sometimes payments are delayed. Whether it’s a missed email, a card issue, or just a busy month, we aim to keep things simple and respectful when that happens.
Here’s how to handle it.
Check your invoice email
Start by checking your inbox (and spam folder) for the original invoice email. You can also log into pay.linford.io to view your open invoices at any time.
If the invoice is overdue, the status will be clearly marked.
Make a quick payment
If you’re ready to pay, you can do it directly from the invoice email or from the portal. Use your saved payment method or add a new one during checkout.
Once payment is made, your invoice will update automatically and a receipt will be sent to your email.
Need more time?
No problem. Just send us a message and let us know. We’re happy to agree on a new date if needed, especially for long-term projects or retainers. The key is keeping communication open.
What happens if payment stays overdue
If an invoice remains unpaid with no response, we may pause active work until the balance is settled. This keeps things fair for both sides and helps avoid confusion over project timelines.
You’ll always get a reminder before anything is paused.
Stay in the loop
If someone else on your team handles payments, make sure we have the right billing contact on file. That way, invoices get seen and paid on time without chasing.
