Even with the best planning, questions come up. Things glitch. Or you just forget how to change something. That’s exactly what we’re here for.
If you’ve got a question, a bug, or a small request - reach out. Here’s how to do it the right way, so we can help quickly.
📨 The best way to get help
Email us at support@linford.io or use the contact form here on Linford Support. Include:
- A clear description of what’s wrong
- A link to the page or project
- A screenshot or screen recording (if you can)
The more detail you give us, the quicker we can fix it.
🕒 When you’ll hear back
We aim to respond within one working day. Small fixes usually get done same day or next. If it’s bigger, we’ll let you know what’s involved.
🔍 What support includes
We’ll always cover:
- Bug fixes
- Broken links
- Layout issues that appear unexpectedly
- Clarifying how to use what we’ve built
What’s not included (but we can help with for an extra cost):
- New designs or pages
- Major content changes
- Platform migrations
- Ongoing marketing campaigns
💡 Not sure if it’s included?
Don’t worry - just ask. We’ll tell you straight. No grey areas, no pressure.
Support is part of what you paid for. So use it.
